:root{
  --p900:#2e1048; --p800:#3b1859; --p700:#4a236e; --p500:#7a4fa3; --p100:#efe8f6; --p50:#f8f4fb;
  --gold:#d4af5f; --gold2:#b8913f; --goldbg:#fbf3df;
  --ink:#241a2e; --muted:#7b6f86; --line:#e8e1ee; --bg:#f4f0f7;
  --bubble-in:#ffffff; --bubble-out:#efe6f8; --bubble-human:#fdf4dc;
  --red:#c2414b; --redbg:#fde9eb; --green:#2f8f5b; --greenbg:#e5f5ec; --blue:#2f6fd0;
  --banner:24px;
}
*{box-sizing:border-box;-webkit-tap-highlight-color:transparent}
html,body{margin:0;height:100%;background:var(--bg);color:var(--ink);font-family:"Tajawal","IBM Plex Sans Arabic","Noto Sans Arabic",system-ui,sans-serif;font-size:16px}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer;border:0;background:none}
.demo-banner{position:fixed;top:0;inset-inline:0;height:var(--banner);z-index:50;background:var(--gold);color:var(--p900);font-size:12.5px;font-weight:800;display:flex;align-items:center;justify-content:center;letter-spacing:.2px}
#app{position:fixed;top:var(--banner);bottom:0;inset-inline:0;overflow:hidden}

/* ---------- login ---------- */
.login{height:100%;overflow:auto;background:linear-gradient(170deg,var(--p700),var(--p900));display:flex;align-items:center;justify-content:center;padding:24px}
.login-card{width:100%;max-width:420px;background:#fff;border-radius:22px;padding:28px 22px;box-shadow:0 10px 40px rgba(0,0,0,.25)}
.login-logo{width:76px;height:76px;border-radius:20px;display:block;margin:0 auto 10px}
.login h1{margin:4px 0 2px;text-align:center;font-size:24px;color:var(--p800)}
.login p.sub{margin:0 0 20px;text-align:center;color:var(--muted);font-size:14px}
.coord-btn{width:100%;display:flex;align-items:center;gap:12px;text-align:start;padding:14px;min-height:64px;border:1.5px solid var(--line);border-radius:14px;margin-bottom:10px;background:var(--p50)}
.coord-btn:hover,.coord-btn:focus-visible{border-color:var(--gold);background:var(--goldbg);outline:none}
.coord-btn b{display:block;font-size:17px}
.coord-btn small{color:var(--muted)}
.login .note{font-size:12.5px;color:var(--muted);text-align:center;margin-top:12px}

/* ---------- avatar ---------- */
.av{flex:none;width:44px;height:44px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800;color:#fff;background:var(--p500);font-size:17px}
.av.gold{background:var(--gold);color:var(--p900)}

/* ---------- shell layout ---------- */
.shell{height:100%;display:grid;grid-template-columns:1fr}
.pane{min-width:0;height:100%;display:flex;flex-direction:column;background:#fff;overflow:hidden}
.pane-list,.pane-chat,.pane-side{display:none}
.shell[data-view="list"] .pane-list{display:flex}
.shell[data-view="chat"] .pane-chat{display:flex}
.shell[data-view="side"] .pane-side{display:flex}
@media (min-width:760px){
  .shell{grid-template-columns:340px 1fr}
  .shell .pane-list{display:flex;border-inline-end:1px solid var(--line)}
  .shell .pane-chat{display:flex}
  .shell[data-view="side"] .pane-chat{display:none}
  .shell[data-view="side"] .pane-side{display:flex}
  .only-phone{display:none!important}
}
@media (min-width:1180px){
  .shell{grid-template-columns:350px 1fr 330px}
  .shell .pane-side,.shell[data-view="side"] .pane-chat{display:flex}
  .shell .pane-side{border-inline-start:1px solid var(--line)}
  .only-narrow{display:none!important}
}

/* ---------- top bars ---------- */
.bar{flex:none;display:flex;align-items:center;gap:8px;padding:10px 12px;min-height:60px;background:var(--p700);color:#fff}
.bar h2{margin:0;font-size:18px;font-weight:800;flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.bar .sub{font-size:12.5px;opacity:.8;font-weight:500}
.icon-btn{flex:none;width:44px;height:44px;border-radius:12px;display:inline-flex;align-items:center;justify-content:center;color:inherit;font-size:20px;position:relative}
.icon-btn:hover{background:rgba(255,255,255,.12)}
.icon-btn svg{width:22px;height:22px}
.icon-btn .dot{position:absolute;top:7px;inset-inline-end:7px;min-width:18px;height:18px;padding:0 4px;border-radius:9px;background:var(--gold);color:var(--p900);font-size:11px;font-weight:800;display:flex;align-items:center;justify-content:center}

/* ---------- list ---------- */
.list-tools{flex:none;padding:8px 10px;background:#fff;border-bottom:1px solid var(--line)}
.search{display:flex;align-items:center;gap:8px;background:var(--bg);border-radius:12px;padding:0 12px;height:44px}
.search input{flex:1;border:0;background:none;outline:none;height:100%;font-size:15px}
.chips{display:flex;gap:6px;overflow-x:auto;padding-top:8px;scrollbar-width:none}
.chips::-webkit-scrollbar{display:none}
.chip{flex:none;height:34px;padding:0 12px;border-radius:17px;border:1px solid var(--line);background:#fff;font-size:13.5px;font-weight:700;color:var(--muted);display:inline-flex;align-items:center;gap:6px}
.chip.on{background:var(--p700);border-color:var(--p700);color:#fff}
.chip.gold{background:var(--goldbg);border-color:var(--gold);color:var(--p800)}
.chip .n{background:rgba(0,0,0,.08);border-radius:9px;padding:0 6px;font-size:12px}
.chip.on .n{background:rgba(255,255,255,.22)}
.branch-line{font-size:12.5px;color:var(--muted);padding-top:6px;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.branch-line button{color:var(--p700);font-weight:800;text-decoration:underline;min-height:28px}

.conv-list{flex:1;overflow-y:auto;overscroll-behavior:contain}
.conv{display:flex;gap:12px;align-items:center;padding:10px 12px;min-height:76px;border-bottom:1px solid #f2edf5;width:100%;text-align:start;content-visibility:auto;contain-intrinsic-size:76px}
.conv:hover{background:var(--p50)}
.conv.active{background:var(--p100)}
.conv.handover{background:#fff8e8;box-shadow:inset -4px 0 0 var(--gold)}
.conv.handover.active{background:#fbefd2}
.conv-main{flex:1;min-width:0}
.conv-row{display:flex;align-items:center;gap:6px}
.conv-name{flex:1;min-width:0;font-weight:800;font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv-time{flex:none;font-size:12px;color:var(--muted)}
.conv.unread .conv-time{color:var(--green);font-weight:800}
.conv-prev{flex:1;min-width:0;font-size:14px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.badge{flex:none;min-width:22px;height:22px;padding:0 6px;border-radius:11px;background:var(--green);color:#fff;font-size:12px;font-weight:800;display:flex;align-items:center;justify-content:center}
.tags{display:flex;gap:5px;margin-top:4px}
.tag{font-size:11.5px;font-weight:700;padding:2px 8px;border-radius:8px;background:var(--bg);color:var(--muted);white-space:nowrap}
.st-lama{background:var(--p100);color:var(--p700)}
.st-handover{background:var(--gold);color:var(--p900)}
.st-human{background:#e7eefb;color:var(--blue)}
.st-booked{background:var(--greenbg);color:var(--green)}
.empty{padding:40px 20px;text-align:center;color:var(--muted)}

/* ---------- chat ---------- */
.chat-empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:10px;color:var(--muted);background:var(--p50);padding:20px;text-align:center}
.chat-empty img{width:84px;height:84px;border-radius:22px;opacity:.9}
.chat-head .who{flex:1;min-width:0}
.chat-head .who b{display:block;font-size:16.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.lama-toggle{flex:none;height:40px;padding:0 12px;border-radius:20px;font-size:13px;font-weight:800;background:rgba(255,255,255,.14);color:#fff;display:inline-flex;align-items:center;gap:6px;white-space:nowrap}
.lama-toggle.off{background:var(--gold);color:var(--p900)}
.lama-toggle .led{width:9px;height:9px;border-radius:50%;background:#7ee2a5}
.lama-toggle.off .led{background:var(--red)}
.handover-bar{flex:none;background:#fff3d6;color:#6b4d0b;font-size:13.5px;padding:8px 12px;display:flex;align-items:center;gap:8px;border-bottom:1px solid #f0dfb3}
.handover-bar b{flex:1}
.handover-bar button{font-weight:800;color:var(--p700);min-height:36px;padding:0 8px}
.msgs{flex:1;overflow-y:auto;overscroll-behavior:contain;padding:14px 10px 8px;background:var(--p50);background-image:radial-gradient(rgba(122,79,163,.06) 1px,transparent 1px);background-size:18px 18px;display:flex;flex-direction:column;gap:4px}
.day-sep{align-self:center;background:#fff;color:var(--muted);font-size:12px;font-weight:700;padding:4px 12px;border-radius:10px;margin:6px 0;box-shadow:0 1px 1px rgba(0,0,0,.05)}
.sys{align-self:center;max-width:90%;background:#fff3d6;color:#6b4d0b;font-size:12.5px;padding:6px 12px;border-radius:10px;text-align:center;margin:4px 0}
/* RTL: incoming (customer) bubbles sit at the start (right), our replies at the end (left) */
.b{max-width:82%;padding:7px 10px 5px;border-radius:14px;font-size:15px;line-height:1.55;box-shadow:0 1px 1px rgba(0,0,0,.06);white-space:pre-wrap;word-wrap:break-word}
.b.in{align-self:flex-start;background:var(--bubble-in);border-start-start-radius:4px}
.b.out{align-self:flex-end;background:var(--bubble-out);border-start-end-radius:4px}
.b.out.human{background:var(--bubble-human)}
.b .by{display:inline-block;font-size:11.5px;font-weight:800;margin-bottom:2px;padding:1px 7px;border-radius:7px;background:var(--p700);color:#fff}
.b.human .by{background:var(--gold);color:var(--p900)}
.b .meta{display:flex;justify-content:flex-end;align-items:center;gap:4px;font-size:11px;color:var(--muted);margin-top:2px;direction:ltr}
.tick{font-size:12px;letter-spacing:-3px;color:var(--muted)}
.tick.read{color:#34b7f1}
.b.att{font-style:italic;color:var(--p700)}

.booking-card{align-self:flex-end;width:min(300px,86%);background:#fff;border:1.5px solid var(--gold);border-radius:14px;overflow:hidden;margin:4px 0;box-shadow:0 2px 6px rgba(0,0,0,.05)}
.booking-card .bh{background:linear-gradient(90deg,var(--p700),var(--p500));color:#fff;padding:8px 12px;font-weight:800;font-size:14px;display:flex;justify-content:space-between}
.booking-card dl{margin:0;padding:8px 12px;display:grid;grid-template-columns:auto 1fr;gap:4px 12px;font-size:14px}
.booking-card dt{color:var(--muted)}
.booking-card dd{margin:0;font-weight:700}
.booking-card dd.rem{color:var(--red)}
.booking-card dd.paid{color:var(--green)}

.quick{flex:none;display:flex;gap:8px;overflow-x:auto;padding:8px 10px 0;background:var(--p50);scrollbar-width:none}
.quick::-webkit-scrollbar{display:none}
.qbtn{flex:none;height:38px;padding:0 14px;border-radius:19px;background:#fff;border:1.5px solid var(--gold);color:var(--p800);font-size:13.5px;font-weight:800;white-space:nowrap}
.qbtn:active{background:var(--goldbg)}
.composer{flex:none;display:flex;align-items:flex-end;gap:8px;padding:8px 10px calc(8px + env(safe-area-inset-bottom));background:var(--p50)}
.composer textarea{flex:1;resize:none;border:1px solid var(--line);border-radius:22px;background:#fff;padding:10px 16px;min-height:46px;max-height:130px;outline:none;font-size:15.5px;line-height:1.5}
.composer textarea:focus{border-color:var(--p500)}
.send{flex:none;width:48px;height:48px;border-radius:50%;background:var(--p700);color:#fff;display:flex;align-items:center;justify-content:center}
.send svg{width:22px;height:22px;transform:scaleX(-1)}
.lama-note{flex:none;font-size:12px;color:var(--muted);text-align:center;padding:0 10px 4px;background:var(--p50)}

/* ---------- side panel ---------- */
.side-body{flex:1;overflow-y:auto;padding:10px;background:var(--bg)}
.side-hint{font-size:12.5px;color:var(--muted);margin:0 2px 10px}
.city{background:#fff;border-radius:14px;margin-bottom:10px;overflow:hidden;border:1px solid var(--line)}
.city-h{display:flex;align-items:center;gap:8px;padding:10px 12px;border-bottom:1px solid var(--line)}
.city-h b{flex:1;font-size:16px}
.rule{font-size:11.5px;font-weight:800;padding:3px 8px;border-radius:8px;white-space:nowrap}
.rule.ok{background:var(--greenbg);color:var(--green)}
.rule.dep{background:var(--redbg);color:var(--red)}
.worker{padding:9px 12px;border-bottom:1px solid #f3eff6}
.worker:last-child{border-bottom:0}
.w-row{display:flex;align-items:center;gap:6px;font-size:14px}
.w-row b{flex:1}
.w-row .car{color:var(--muted);font-size:12.5px}
.w-count{font-size:12px;font-weight:800;border-radius:8px;padding:1px 7px;background:var(--bg)}
.w-count.full{background:var(--redbg);color:var(--red)}
.slots{display:flex;flex-wrap:wrap;gap:6px;margin-top:6px}
.slot{height:34px;min-width:58px;padding:0 10px;border-radius:10px;background:var(--p100);color:var(--p800);font-weight:800;font-size:13.5px}
.slot:hover{background:var(--gold);color:var(--p900)}
.slot.none{background:none;color:var(--muted);font-weight:500;min-width:0;padding:0}

/* ---------- pages (settings / report) ---------- */
.page{height:100%;display:flex;flex-direction:column;background:var(--bg)}
.page-body{flex:1;overflow-y:auto;padding:12px;max-width:760px;width:100%;margin:0 auto}
.card{background:#fff;border-radius:16px;padding:14px;margin-bottom:12px;border:1px solid var(--line)}
.card h3{margin:0 0 4px;font-size:16.5px;color:var(--p800)}
.card .hint{margin:0 0 10px;font-size:12.5px;color:var(--muted)}
.field{display:block;margin-bottom:10px}
.field span{display:block;font-size:13.5px;font-weight:700;margin-bottom:4px}
.field input,.field select{width:100%;height:46px;border:1px solid var(--line);border-radius:12px;padding:0 12px;background:var(--p50);outline:none;font-size:15px}
.field input:focus{border-color:var(--p500);background:#fff}
.field input.ltr{direction:ltr;text-align:right}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.offer{display:grid;grid-template-columns:1fr 84px 84px 44px;gap:6px;align-items:center;margin-bottom:8px}
.offer input{height:44px;border:1px solid var(--line);border-radius:10px;padding:0 10px;background:var(--p50);min-width:0}
.offer .del{width:44px;height:44px;border-radius:10px;color:var(--red);background:var(--redbg);font-size:18px}
.offer-h{display:grid;grid-template-columns:1fr 84px 84px 44px;gap:6px;font-size:12px;color:var(--muted);font-weight:700;margin-bottom:4px}
.btn{height:48px;padding:0 18px;border-radius:14px;font-weight:800;font-size:15px}
.btn.primary{background:var(--p700);color:#fff}
.btn.gold{background:var(--gold);color:var(--p900)}
.btn.ghost{background:var(--p100);color:var(--p700)}
.btn.block{width:100%}
.save-bar{flex:none;padding:10px 12px calc(10px + env(safe-area-inset-bottom));background:#fff;border-top:1px solid var(--line);display:flex;gap:8px;justify-content:center}
.save-bar .btn{flex:1;max-width:360px}
.kpis{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-bottom:12px}
@media (min-width:700px){.kpis{grid-template-columns:repeat(4,1fr)}}
.kpi{background:#fff;border-radius:16px;padding:14px;border:1px solid var(--line)}
.kpi small{color:var(--muted);font-weight:700;font-size:13px}
.kpi b{display:block;font-size:28px;color:var(--p800);margin-top:4px}
.kpi.gold{background:var(--goldbg);border-color:var(--gold)}
.tbl{width:100%;border-collapse:collapse;font-size:14px}
.tbl th,.tbl td{padding:9px 6px;text-align:start;border-bottom:1px solid var(--line)}
.tbl th{color:var(--muted);font-size:12.5px}
.sample{display:inline-block;font-size:11.5px;font-weight:800;background:var(--goldbg);color:#8a6a1f;border:1px dashed var(--gold);border-radius:8px;padding:2px 8px}

/* ---------- filter sheet / modal ---------- */
.overlay{position:fixed;inset:0;top:var(--banner);background:rgba(30,10,45,.45);z-index:40;display:flex;align-items:flex-end;justify-content:center}
@media (min-width:760px){.overlay{align-items:center}}
.sheet{width:100%;max-width:440px;background:#fff;border-radius:20px 20px 0 0;padding:16px 16px calc(16px + env(safe-area-inset-bottom));max-height:88%;overflow-y:auto}
@media (min-width:760px){.sheet{border-radius:20px}}
.sheet h3{margin:0 0 4px;font-size:18px;color:var(--p800)}
.sheet .hint{margin:0 0 12px;font-size:13px;color:var(--muted)}
.check{display:flex;align-items:center;gap:12px;min-height:52px;padding:0 6px;border-bottom:1px solid #f3eff6;font-size:16px;font-weight:700;cursor:pointer}
.check input{width:22px;height:22px;accent-color:var(--p700)}
.check small{color:var(--muted);font-weight:500;margin-inline-start:auto;font-size:12.5px}
.check.all{background:var(--p50);border-radius:12px;border:0;margin-bottom:6px}
.sheet .actions{display:flex;gap:8px;margin-top:14px}
.sheet .actions .btn{flex:1}

.toast{position:fixed;bottom:90px;left:50%;transform:translateX(-50%);background:var(--p900);color:#fff;padding:10px 18px;border-radius:12px;font-size:14px;font-weight:700;z-index:60;max-width:90%;text-align:center}

.lama-strip{flex:none;display:flex;align-items:center;gap:8px;padding:6px 12px;background:var(--p800);color:#fff;font-size:13px}
.lama-strip>span{flex:1;min-width:0;opacity:.9}
.chat-head .who .sub{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.msgs>*{flex-shrink:0}